Single Sign On (SSO) FAQs
MFA is an added layer of security for your account so that we can confirm it’s really you logging in.
In addition to checking the credentials only a user would know (username and password), MFA checks for assets that only a user would have (such as a mobile phone, or a device that’s linked to an authenticator app).
The enhanced security steps make it harder for someone else to access your online accounts, including your personal details.
At the time of writing, MFA will only apply to logging into MyGS1, the National Location Registry, and NPC Next. Services such as Recall, Recall Health will continue to use their log-in processes.
If you log in from the same browser or device, you won’t need to verify yourself again for a short period of time.
If you log in from a private window, or a new browser or device, you’ll be asked to enter a verify with MFA.
If you do not have access to your selected MFA methods, such as no longer having access to a phone, then please contact the GS1 Customer Support team of phone 1300 BARCODE, where we will verify your identity and reset your MFA methods.
If you are expecting to receive a OTP by SMS, check that you have a connection to the phone networks.
If you are expecting to find an OTP through Okta or Google Authenticator, please contact the GS1 Customer Support team of phone 1300 BARCODE, where we will assist you in troubleshooting.
Contact the GS1 Customer Support team or phone 1300 BARCODE.
Yes. Setting up multiple MFA methods allows for flexibility if one of the methods becomes unavailable. For example, if you obtain a new phone number, but still have access to the Authenticator App, then you will still be able to log in, using the Authenticator App method.
Setting up multiple MFA methods will not require you to use all methods to log in. You will only need to select one MFA method to log in, in addition to your password.
Live-Chat is available on the log-in page during GS1 Australia’s business hours to guide you along the way. Alternatively you can contact the GS1 Customer Support team or call 1300 227 263.
If your username is being shared with another contact/s at your organization please contact the GS1 Customer Support team or call 1300 227 263 and we can assist in setting up separate user accounts. There are no additional costs to adding user accounts for a membership.
Using the SMS option will send a One Time Password (OTP) that is 6 digits long to the mobile number that you nominate when you try to log in to MyGS1. Within a few seconds, the SMS will appear on your mobile, and there will be a prompt to enter this OTP on the login page.
This is the recommended MFA method for users who are unable to download and install applications onto their mobile devices.
Using the Google Authenticator App will require an installation of this mobile App through the Play Store (for Android-OS users) or the App Store (for iOS users). The Google Authenticator App can be used with or without a Google Account.
Once the Authenticator App is linked to your username, there will appear a sequence of numbers that will periodically change. These numbers are your One Time Password that you will need to input after providing your username and password at login.
Using the Okta Verify App will require an installation of this mobile App through the Play Store (for Android-OS users) or the App Store (for iOS users). The Okta Verify App can be used in two ways:
Sending a ‘Push Notification’ to the mobile with the App installed; users will only need to tap the appropriate verification response to proceed with logging in.
Generating One Time Passwords periodically, with which users will need to copy the 6-digits as the verification code as prompted at log in.